When will I receive the camcorder?
We ship all camcorders 7 days before your wedding via express post to ensure it arrives on time.
If you need to have them arrive earlier feel free to contact us at nostalgiclaneco@gmail.com

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How do I return the camcorder?
All equipment must be returned to your local post office within 3 days after your wedding using the provided return instructions.

Make sure to securely package the camcorder, batteries, charger, memory cards just as they arrived

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What happens if something gets damaged or lost?
You’re responsible for the equipment during the hire period.

Any damage, loss, or missing items may result in additional repair or replacement fees.

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Can I film anywhere with it?
Yes! The camcorder is yours to film your wedding, but please avoid unsafe conditions (water, extreme heat, etc.) to prevent damage.

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Do you provide instructions on how to use it?
Absolutely! Every camcorder comes with a simple start guide so you can film confidently, even if it’s your first time using one.

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What if I return it late?
Late returns may incur additional fees until the equipment is received safely.

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How much does shipping cost?
Express shipping to you is included in your hire price. Return shipping costs are included in your hire instructions.

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How far in advance should I book?
We recommend booking at least 12 weeks+ in advance to ensure availability, especially during peak wedding season.